Privacy Policy — Suleman Naturals

Last updated: 19 November 2025

Welcome to Suleman Naturals. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights. Our services include selling lab-tested natural Majoon (majoon), herbal oils, honey, Shilajit and related wellness products with discreet shipping across Pakistan.

1. Who we are

Company: Suleman Naturals
Website: https://sulemannaturals.com
Contact: info@sulemannaturals.com • WhatsApp: +92 304 4833089

2. Data we collect

  • Order & shipping data: name, billing & shipping address, phone number, email, order details, courier tracking number.
  • Payment & transaction data: payment card or gateway transaction ID, billing address (we do not store full card numbers; payment processors handle card data).
  • Account & login data: username, email, hashed password when you create an account.
  • Marketing & contact data: email for newsletters, SMS or WhatsApp opt-ins for offers and launch updates.
  • Website usage & analytics: IP address, device and browser information, page views, referral source, cookie IDs (Google Analytics, Meta Pixel).
  • Customer support data: messages, order photos (for returns), complaint history.
  • Content you provide: product reviews, comments, uploaded images and any public posts or messages.
  • Lab testing & batch records: batch code linked to your order when you request CoA (Certificate of Analysis).

3. How we collect data

We collect data directly from you (when you place an order, sign up to the waitlist, contact support or submit a review) and automatically when you use our website (cookies, pixels). We also receive limited data from third parties such as payment processors and courier partners to process orders or verify transactions.

4. Why we use your data (legal bases and purposes)

  • Order processing & delivery: to fulfil purchases, manage returns, provide tracking, and handle refunds.
  • Payment processing: to take and reconcile payments via our payment gateway (e.g., PayPal/Stripe or local gateway).
  • Customer support: to handle inquiries, complaints and returns.
  • Marketing (with consent): to send newsletters, product updates and promotions — only if you opt in. You can unsubscribe at any time.
  • Analytics & site improvement: to analyze traffic, improve site performance and product pages (Google Analytics, Meta Pixel).
  • Legal & safety: to detect fraud, comply with legal obligations and to enforce our Terms & Conditions.

5. Cookies, tracking & third-party tools

We use cookies and similar technologies to enhance your experience and for analytics. Tools we use include (but are not limited to):

  • Google Analytics / Google Tag Manager
  • Meta Pixel (Facebook / Instagram ads)
  • Payment gateways and fraud prevention tools
  • Mailing platforms for newsletter delivery (e.g., MailPoet, Mailchimp)
  • Live chat or WhatsApp widget (for support)

A cookie consent banner is shown to website visitors. You can change cookie preferences via the banner or in your browser settings. Embedded content (e.g., YouTube, Instagram embeds) may set cookies from those external sites — please see their privacy policies.

6. Who we share data with

We never sell personal data. We may share data with:

  • Couriers and logistics partners (for shipping and tracking).
  • Payment processors (to process payments securely).
  • Third-party apps and services you choose to use (e.g., newsletter provider if you sign up).
  • Lab partners for CoA & quality testing (only batch & sample details; no unnecessary personal data).
  • Legal or regulatory authorities if required by law or to enforce our terms.

7. International transfers

Some service providers (e.g., payment or analytics providers) may be located outside Pakistan. When we transfer data internationally we ensure adequate safeguards (standard contractual clauses, data processing agreements or equivalent protections) are in place.

8. Data security & retention

We take data security seriously: SSL/TLS encryption on our website, regular backups, access controls and staff training. Access to customer data is limited to employees and partners who need it to perform operational tasks.

Retention periods:

  • Order & transaction data: retained for accounting and tax purposes (minimum statutory period — typically 3–7 years depending on jurisdiction).
  • Account data: retained until you delete the account or request erasure, subject to legal obligations.
  • Marketing consents: kept until you unsubscribe or withdraw consent.
  • Anonymous analytics data: retained in aggregated form for site improvements.

9. Children

Our products are for adults only. We do not knowingly collect personal data from children under 18. If you believe we have collected such data, please contact us to request deletion.

10. Reviews, comments & user content

When you leave product reviews or comments, we display the content and the name you provide. We may also publish star ratings and testimonials. We reserve the right to moderate or remove content that violates our guidelines.

11. Returns, refunds & CoA requests

When you request a refund, return authorization or a Certificate of Analysis (CoA) for a batch, we will use order and batch data to verify and process the request. CoAs contain batch test results and do not require unnecessary personal data.

12. Data breach & notification

In the unlikely event of a data breach we will promptly investigate and, where required by law, notify affected individuals and authorities within the required timeframe. We maintain incident response procedures and logs.

13. Links to other sites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of external websites; please read their privacy policies before sharing your personal data.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will change when we publish an update. Material changes will be announced on our website or by email where appropriate.

15. Contact us

If you have questions, a privacy request or a complaint, contact us at:
Email: info@sulemannaturals.com
WhatsApp: +92 304 4833089