Terms & Conditions — Suleman Naturals

Last updated: 19-11-2025

Welcome to Suleman Naturals (“we”, “our”, “us”). By using this website (www.sulemannaturals.com) or placing an order, you agree to abide by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

If you disagree with any part of these Terms, please discontinue using the website.

1. Use of Website

This website is intended for customers aged 18+. All information on this site, including product descriptions, images, pricing, guides, and blogs, is for general informational purposes only.

You agree not to:

  • misuse our website or attempt unauthorized access

  • upload malicious scripts or attempt to disrupt website functionality

  • use content or images without written permission

  • submit false information during checkout

2. Ordering & Availability

  • Orders placed through our website are subject to product availability.

  • We reserve the right to accept or reject any order for reasons including inventory, fraud risk, or incomplete customer details.

  • For COD (Cash on Delivery) orders, we may contact you for verification. Order may be cancelled if verification fails or the customer is unresponsive.

3. Pricing & Payments

  • All prices are listed in PKR (unless displayed otherwise).

  • Product prices may change without prior notice.

  • Coupons, discounts, and promotions cannot be combined unless specified.

  • COD, debit/credit card, wallet payments, or bank transfer options are shown at checkout based on availability.

4. Product Information & Herbal Safety Disclaimer

Our products are herbal, natural supplements traditionally used for wellness. They are not medicines.

Suleman Naturals products:

  • are not intended to diagnose, treat, cure, or prevent any disease

  • should not replace professional medical treatment

  • may affect individuals differently depending on body type

  • must be stored properly in a cool, dry place

If you are:

  • pregnant or breastfeeding

  • using prescription medication

  • allergic to nuts, honey, herbs

  • under 18
    consult your physician before use.

If any irritation or unexpected reaction occurs, discontinue use immediately.

5. Ingredients & Allergen Notice

We transparently list ingredients such as:

  • Shilajit

  • Safed Musli

  • Ashwagandha

  • Ginseng

  • Saffron

  • Desi Ghee

  • Almonds, Pistachios, Walnuts

  • Raw Honey

  • Herbal extracts & mineral blends

Allergen warning: Contains tree nuts, honey and other ingredients.

6. Lab Testing & Batch Verification

We prioritize product safety.
Each batch may be tested for:

  • purity

  • heavy metals

  • microbial safety

  • potency

7. Shipping

By placing an order, you acknowledge and accept our Shipping Policy, which includes:

  • processing times

  • courier timelines

  • discreet packaging

  • tracking procedures

  • lost/damaged shipment rules

Shipping delays caused by couriers, weather, strikes, or remote-area logistics are outside our control.

8. Returns, Refunds & Exchanges

Our Refund & Returns Policy applies to all orders.

We accept returns only if:

  • the item is unopened, sealed, and reported within 7 days, OR

  • the item is damaged, incorrect, or contaminated (photos required)

Opened herbal consumables are not returnable unless a manufacturing defect is verified.

9. Limitation of Liability

To the fullest extent permitted by Pakistan law:

  • Suleman Naturals is not responsible for misuse, overuse, improper storage, or combining products with medication without medical guidance.

  • We are not liable for indirect, incidental, or consequential damages.

  • Maximum liability is limited to the amount paid for the product.

10. Intellectual Property

All:

  • product names

  • logos

  • images

  • descriptions

  • packaging designs

  • blog content

  • brand assets

are the intellectual property of Suleman Naturals and may not be reused without written permission.

11. User Accounts & Conduct

If you create an account:

  • keep your password confidential

  • ensure information provided is accurate

  • do not impersonate any person or entity

Accounts may be suspended or terminated for:

  • misuse

  • fraud

  • abusive behavior

  • repeated order cancellations on COD

  • violating site policies

12. Anti-Fraud Policy (COD & Online Orders)

We reserve the right to:

  • call customers for verification

  • require advance payment for high-risk orders

  • blacklist users for fraudulent activity

  • cancel COD for repeated abandoned deliveries

13. Wholesale, Bulk Orders & Resellers

Bulk and wholesale orders require approval.
We may ask for:

  • business details

  • reselling intent

  • verification documents

Unauthorized resale of Suleman Naturals products is prohibited.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for content, accuracy, or policies of external websites.

15. Governing Law

These Terms are governed by the laws of Islamic Republic of Pakistan, under the jurisdiction of courts in Faisalabad.

16. Changes to Terms

We may update these Terms at any time. The latest version will always be available on this page.

17. Contact Us

For any questions regarding these Terms, contact us:

📩 info@sulemannaturals.com
📞 +92 304 4833089
📍 Model City 2, Faisalabad, Pakistan